Marketing Coordinator

RiverWoods Exeter is currently looking for a someone to come and join our team full time within our sales and marketing team to perform a variety of clerical, administrative, and sales functions in support of the RiverWoods Sales and Marketing efforts.

RiverWoods is committed to providing an environment where people have opportunities to be their best selves.  If you’re looking for just that consider joining us!

Benefits:

• Medical and Dental Insurance within 30 days of starting employment
• 403(b) Retirement plan with a company match
• Earned Time off, start at 15 days
• Paid Holidays & Personal Days
• Wellness Programs
• On-site fitness opportunities
• Employee meal program
• Education assistance 

• Establish a friendly and professional first impression for all visitors, whether in-person, via phone or email. Perform initial screening questions to guide visitors in the right direction. A patient, welcoming attitude is required, along with a solid knowledge of RiverWoods marketing information. Conduct initial discussions with walk-in prospects when sales counselors are not available, providing information, and conducting abbreviated tour.
• Responsible for management of the Salesforce database, including input of prospect information and lead sources, updating database with requests from prospects to be removed, and assisting other team members with Salesforce questions. Update records to reflect changes to status, address, floor plan choices, and where there are move-ins, deposits, deaths, resident referrals, and lost leads. Coordinate timely submission of payments, refund requests, and resident referrals. Maintain the distribution of new leads via an ‘up’ calendar for sales counselors.
• Prepare letters and packages on a timely basis to be sent to prospects in support sales counselor’s activities.
• Support the sales effort by inputting financial information into software for qualification purposes; re-run numbers to meet different financial criteria or floor plans.
• Prepare the documents for new resident in preparation for closing appointment, coordinate with sales counselor the closing and move-in date.
• Manage event logistics and record all RSVPs for events in Salesforce; prepare name tags for in-person events. Distribute accurate information to event registrants and assign leads to sales counselors for follow up. Confirm and coordinate with event presenters, prepare PowerPoint presentations and coordinate rehearsals with stakeholders. Participate as active team member at all marketing events, managing registration area, and ensuring easy flow of attendees during events.
• Create and administer virtual events through use of Zoom or other virtual meeting software. Initiate follow-up communications to webinar attendees with event recordings.
• Complete updates to events page on website.
• Invoice review, coding and approval through finance software, including personal expense account.
• Prepare Salesforce reports as requested by others.
• Monitor and order all required department supplies, including contracts, sales brochures, letterhead, and office equipment. Make decisions on equipment purchases. Assist in ensuring contracts are up to date (state approved process).
• Maintain inventory of floor plan schematics and update floor plan schematics to reflect current design standards. Take photos and “360” Ricoh videos of apartment refurbishments. Maintain library of video content of apartments.
• Train new staff members on Salesforce and help troubleshoot difficult issues.
• Attend department and community meetings as needed, such as Weekly Marketing Meetings & Bi-Weekly Group Marketing Meetings.
• Always act professionally and honestly in the representation of the community’s concept of senior living.
• Assist residents in a timely and professional manner in a variety of requests, as they occur.
• Maintain organized, accurate and easy to locate files.
• Process in-coming and out-going mail.
• Prepare purchase requisitions for and manage the supply inventory, equipment supplies and materials. This includes verifying packing slips and processing invoices for payment.
• Maintain administrative skills level appropriate with the demands of the Sales & Marketing office.

WORK SCHEDULE: Generally, Monday through Friday from 8:30 AM to 5:00 PM, and as needed for special events and for evening and weekend appointments with prospects.

EDUCATION: Associate Degree (or Higher) in Communications, Marketing or Business Management.  

EXPERIENCE: Minimum of two years working experience in the administrative field, preferably within a marketing organization. Competency using Microsoft Office, WordPress, Mailchimp, Adobe, and SalesForce experience preferred.

RiverWoods Group: Northern New England’s Largest Family of CCRCs

Three Communities, One Philosophy: Providing Community and Peace of Mind

Since 1994, every day we honor our founding premise: we are here to make things better. Everyone who works here, who serves on our board, who comes to live at one of our communities is connected to this concept. We are about making things better for people, every day. We believe that growing older should enhance, not diminish, the opportunity for a productive and rewarding life.

Each member of our team plays a critical role in achieving our mission: to create community and provide peace of mind to our residents. At RiverWoods, you will have the opportunity to work in a bright, attractive and vibrant community and enjoy a thriving long-term career.

If you’re looking for work that has meaning, purpose, and a future – then RiverWoods is for you