Multi-Site Dining Services Operations Manager

RiverWoods Exeter is currently hiring for a Multi-Site Dining Services Operations Manager to come join our team in Exeter, NH. We are seeking someone who can provide strategic and operational leadership for all independent living culinary and dining services at RiverWoods Exeter. This role oversees the full scope of food and hospitality operations - including site chefs, dining room managers, service staff, food production, staffing, quality assurance, resident experience, and budget management.

This is a highly visible, hands-on leadership position responsible for excellence in both back-of-house (BOH), front-of-house (FOH), and healthcare (HC) operations. The Operations Manager ensures a seamless, high-quality dining experience aligned with RiverWoods’ mission, with a focus on hospitality, nutrition, and vibrant community engagement.

Benefits:

• Medical and Dental Insurance, within 30 days of starting employment
• 403(b) Retirement plan with a company match
• Earned Time off, start at 15 days
• 6 Paid Holidays, 4 Personal Days
• Wellness Programs
• Earned Wage Benefit Program, work today and get paid tomorrow
• On-site fitness opportunities
• Employee meal program
• Education assistance 

Leadership & Culture

• Lead, coach, and support culinary and dining room leadership across all independent living and healthcare venues.
• Foster a collaborative, respectful, and empowering culture consistent with The RiverWoods Way.
• Serve as a mentor and role model, promoting professionalism, inclusivity, and accountability among all team members.

Dining Room Oversight

• Oversee daily FOH operations to ensure exceptional hospitality, ambiance, and resident-focused service.
• Guide dining room managers and supervisors on staffing, training, scheduling, and performance management.
• Monitor service standards and resident satisfaction through observation, feedback, and routine audits.
• Ensure dining rooms are welcoming, clean, organized, and compliant with all safety and sanitation protocols.

Culinary Operations

• Supervise site chefs and kitchen operations to uphold food quality, sanitation, and production standards.
• Collaborate on menu development with culinary staff and residents, emphasizing nutrition, variety, and seasonal offerings.
• Champion innovation in food presentation, service style, and meal options to enhance the dining experience.

Service Excellence & Resident Engagement

• Ensure all team members deliver warm, attentive, and timely service, resolving concerns with professionalism.
• Participate actively in resident dining committees and engagement efforts.
• Collect, analyze, and respond to feedback to continuously elevate both food and service standards.

Financial & Administrative Management

• Manage and monitor operating budgets related to food, labor, and dining operations.
• Oversee procurement and inventory control, ensuring compliance with vendor contracts and purchasing agreements.
• Partner with the Director of Culinary Operations on capital projects and long-term planning initiatives.

Training & Development

• Lead onboarding and ongoing training for both FOH and BOH staff, reinforcing service and operational standards.
• Identify and support professional development opportunities in collaboration with the Director of Training & Development.

Compliance & Quality Assurance

• • Ensure all dining operations comply with local, state, and federal regulations, including health department standards.
  • Maintain robust systems for food safety (HACCP), sanitation, and workplace safety.
  • Support the Quality Assurance Performance Improvement (QAPI) program with measurable benchmarks and outcomes.

Minimum 7 years in senior services, healthcare, or hotel/restaurant foodservice, including at least 3 years in a leadership role overseeing multiple sites or entities

• High School Diploma or GED. Required
• Associate or Bachelor’s degree in Culinary Arts, Hospitality, or Food Service Management Preferred

• Proven leadership and interpersonal skills with the ability to motivate and manage a large, diverse team.
• Demonstrated experience in multi-unit dining or hospitality operations.
• Strong understanding of production forecasting, budgeting, inventory control, and culinary systems.
• Proficient in Microsoft Office and foodservice platforms (e.g., Excel, ADP, electronic invoice system, POS system, scheduling software).
• Physical ability to stand, bend, and lift up to 50 lbs; comfortable working in kitchen and service environments.
• Excellent verbal, written, and organizational communication skills.
• ServSafe Certification

RiverWoods Group: Northern New England’s Largest Family of CCRCs

Three Communities, One Philosophy: Providing Community and Peace of Mind

Since 1994, every day we honor our founding premise: we are here to make things better. Everyone who works here, who serves on our board, who comes to live at one of our communities is connected to this concept. We are about making things better for people, every day. We believe that growing older should enhance, not diminish, the opportunity for a productive and rewarding life.

Each member of our team plays a critical role in achieving our mission: to create community and provide peace of mind to our residents. At RiverWoods, you will have the opportunity to work in a bright, attractive and vibrant community and enjoy a thriving long-term career.

If you’re looking for work that has meaning, purpose, and a future – then RiverWoods is for you.